Donor's Charter
Donors
Donors have the right to be assured that their gifts will be used for the purposes for which they were given. We shall respect the rights of donors to be informed about the causes for which we are fundraising; to be informed about how their donation is being used; and to have their names deleted from mailing lists or databases if so requested.
Use of donations
In raising funds, we will accurately describe our activities and needs. Our policies and practices will ensure that any donations received will be used solely to further the mission of RWSSS. Where donations are made for a specific purpose, the donor’s request will be honoured. If we invite the general public to donate to a specific cause, we will have a plan for handling any shortfall or excess.
Disclosure
Donors have the right to be informed of the status and authority of those soliciting donations; for example, donors will be informed if fundraisers are employees of the organisation or third party agents.
Donors have the right to be assured that their gifts will be used for the purposes for which they were given. We shall respect the rights of donors to be informed about the causes for which we are fundraising; to be informed about how their donation is being used; and to have their names deleted from mailing lists or databases if so requested.
Use of donations
In raising funds, we will accurately describe our activities and needs. Our policies and practices will ensure that any donations received will be used solely to further the mission of RWSSS. Where donations are made for a specific purpose, the donor’s request will be honoured. If we invite the general public to donate to a specific cause, we will have a plan for handling any shortfall or excess.
Disclosure
Donors have the right to be informed of the status and authority of those soliciting donations; for example, donors will be informed if fundraisers are employees of the organisation or third party agents.
Feedback and Complaints Procedure
Our Commitment
RWSSS is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve. RWSSS welcomes both positive and negative feedback. Therefore we aim to ensure that:
What to do if you have a complaint
We welcome any feedback you may have about our school. If you have any comment about any aspect of our work, please contact us in writing or by telephone. Your comments will be dealt with directly by our Administrator. When contacting us, please give as much information as possible and let us know, how you would like us to respond, providing all your relevant contact details.
Please make contact with:
The Administrator
ALFA RWSSS
Raheen Wood
Tuamgraney
Clare
Tel: 061 640798
Email: alfaproject77@gmail.com
We are open from 9.00 am to 4.00 pm Monday – Friday.
What happens next?
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and give a new deadline.
What if the complaint is not resolved?
If you are not happy with our response, your complaint will be directed to the Chairman of our board of directors. The Chairman will ensure that your appeal is considered at board level and will respond within two weeks of this consideration by board members.
RWSSS is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve. RWSSS welcomes both positive and negative feedback. Therefore we aim to ensure that:
- it is as easy as possible to make a complaint;
- we treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response;
- we treat every complaint seriously, whether made by telephone, letter, fax, email or in person;
- we deal with any complaint quickly and politely;
- we respond accordingly – for example, with an explanation or apology where we have got things wrong, and with information on any actions taken;
- we learn from complaints, use them to improve, and monitor them at board level.
What to do if you have a complaint
We welcome any feedback you may have about our school. If you have any comment about any aspect of our work, please contact us in writing or by telephone. Your comments will be dealt with directly by our Administrator. When contacting us, please give as much information as possible and let us know, how you would like us to respond, providing all your relevant contact details.
Please make contact with:
The Administrator
ALFA RWSSS
Raheen Wood
Tuamgraney
Clare
Tel: 061 640798
Email: alfaproject77@gmail.com
We are open from 9.00 am to 4.00 pm Monday – Friday.
What happens next?
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and give a new deadline.
What if the complaint is not resolved?
If you are not happy with our response, your complaint will be directed to the Chairman of our board of directors. The Chairman will ensure that your appeal is considered at board level and will respond within two weeks of this consideration by board members.
